Pizza Hut

I placed an order for contactless curbside 5/15 at 6:39 pm because I would be picking up the pizza with my newborn. I arrived at the designated time and place to pick up my pizza and tried to call. After calling four separate times (because the calls timed out) over the span of 15 minutes and seeing four other people and a delivery girl walk out with their orders, I unloaded my baby to go inside and get my order. Bernadette, who said she was the general manager, told me because she and one other person were the only ones working, she couldn’t answer the phone.

When one orders curbside because of a pickup with a crying baby, that excuse doesn’t really work. She continued to unapologetically argue about how hard it was for her to manage cutting pizzas and take orders, and answering the phone was completely impossible.

Having worked in the food industry this is intolerable customer service. I’m mostly upset that my baby was screaming at the top of his lungs for over 15 minutes to the point of losing his breath because she wouldn’t pick up the phone and say “just a moment”. Especially if she is the general manager, this is unacceptable behavior. So I carried my baby and one handed two large pizzas back to the car with her encouraging me to call corporate.

We will likely not be using this branch of Pizza Hut again, despite it being less than a block from our house.