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12793 US-59, Splendora, TX, 77372, United States
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Reviews and Complaints

Clayton Homes — roof manufacturer defect

On sep 2019 due to strong storm the light fixtures, smoke detector were leaking water and in the walls and part of the floor got wet contact home warranty and they denied stating that they only cover structural. Contact state farm and sent the adjuster he denied claim stating that the roof have a manufacture defect and I have to call home warranty they gave me the run around both insurance so contact clayton advocacy and they connect me to clayton splendora since I bought mobile home there talk to a guy staring that they will fix the roof and the day they supposed to send someone incontact clayton home that morning to make sure they will be there and spoke with manager paul and he said thst they will not going to fix anything since my warranty experied and they can only do a courtesy call and I explained to them that the roof has a manufacture defect due to clayton homes installing the roof he didnt care and he send someone who is not a professional and state that the roof is find and the issue is that I didnt do maintenance and over year settleing the mobile home will make the nail come out.. Really? A 3 years old roof? And this guy said the adjuster from state farm was wrong I told him thats not true so he left he just put some seals in the nail and left. Put complaintwith bbb and they close the case stating that clayton dont want tondo amyrhinf about it. So I contacted 3 different roof company who are ceritified wirh bbb and they said that the roof has a manufacture problem. And if a inspector come, they will denied the report. They said that the home warranty should cover it since is in the agreement.

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roof manufacturer defect
roof manufacturer defect
roof manufacturer defect
roof manufacturer defect

  • Km
    Kmart 9459 Feb 15, 2020

    This is not actually a manufacturers defect, even thought there is little to no roofing cement holding the shingles down it generally expected that when the installer of the shingles to add more roofing cement when the shingle doesn't have enough to hold down the lower half. Also I see that the installer put nails in the lower half of the shingles, nails do not belong in the lower half of the shingles, only roofing cement to hold down the lower half of the shingles. The head of every nail should be under a shingles to stop leak which is way they are layered and stepped. Most shingles even have marks on them saying "nail here". Everytime nails start coming out it's always considered a maintenance issue.

    -1 Votes