Chicken Express

I am a regular customer of chick express in paris tx, I love the 12 piece chicken liver meal, however what I got tonight was a pathetic excuse for chicken livers, they were cold as if been sitting for hours and I ordered at the drive thru, and majority of them werent even breaded. If this is going to be the way you serve your regular customers then im not sure ill want to tell anyone its a good place to go...In my profession I actually instal fire suppression in vent-a-hoods at many chicken expresses and I wouldnt do anything less than they expect from me, they should show the same respect,