Chicken Express reviews and complaints 1
View all 408 complaintsChicken Express - Customer service lacking
We ate at Chicken Express in Midlothian this afternoon. Only 2 of us and it took almost 20 minutes to get our order. We were the only ones dining inside. They had lots of employees and little traffic in drive thru.
When our order was ready the Hispanic employees brought it out and rolled her eyes when we asked for ketchup. This was not the response we were looking for. Of course she denied it when we asked her about it, but we both saw her do it.
She didn't say sorry it took so long to get your order or no problem on the ketchup.
Desired outcome: Need more training. They should be personable and we shouldn't feel like we are putting them out to give us condiments. She didn't asked if we needed anything either.
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