Hobby Lobby Stores reviews and complaints 3
View all 269 complaintsHobby Lobby Stores - Complaint against dawn the customer service manager
On 08/23/2024 @ 6:10PM I was the next person in line waiting to be checked out. There was only one check out lane open and the young man who was working the register had to explain to a woman customer step by step how to read her receipt. I was standing there probably 12-15 minutes but it seemed longer. The CSM woman named Dawn saw that the transaction...
Read full review of Hobby Lobby Stores and 1 commentHobby Lobby Stores - Lawrence Smith Asst. Manager
6:25p 3/4/20 purchased an Easter decoration and the cashier wrapped it. When I got home and unwrapped it an ear fell off. I wanted to exchange it for one that was not broken. He refused. My total purchase on the receipt was $120 and this item was $2.99. I was not even asking for a refund only an exchange. He was very rude and dismissive. Will never go back in this Hobby Lobby again.
Hobby Lobby Stores - customer service
Hello. I purchased a "display" Christmas tree due yesterday. It was the display because the yellow tag said there were no more left and "display tree for sale" which were on several trees. See attached pictures. I took the tag...paid for it (per the instructions)..cashier told me to wait while they assisted with the tree for me. I waited by the tree and no one ever came. My boyfriend showed up to help me and he took it apart and we proceeded to leave. I waived my receipt in the air and left. 5 seconds later, we were being chased by a women employee in RUDE tone telling us we COULD NOT TAKE THE DISPLAY!. I told her to look at the sign and she still insisted the display was not for sale. To my better judgment, I kept my mouth shut and my boyfriend kindly brought the tree back in, set it BACK ON THE DISPLAY ISLE and we took the tree (same one) in a box that the employee had at the front of store. Why would the sign say "This tree is sold out" if it wasn't? We proceeded to leave and the employee yelled out at the cashier, "GOOD CATCH"! I WAS HUMILIATED AS IF I STOLE THE TREE. I didn't complain then but I'm complaining now and WILL be going back today to speak with the store manager. This store is in Lewisville TX off of I35/Round Grove. I hope this person gets a good talking to. NO ONE should be treated like this! Where is the customer service? I truly hope someone looks at my message and contacts me directly. My email address is: [protected]@gmail.com
Latest Hobby Lobby Stores Reviews
Complaint against dawn the customer service manager Mixed Experience with Hobby Lobby Ribbon Customer service Love Hobby Lobby - great for all the begiining materials not so great for advancedGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!