Sears

I along with a Sears Sales Representative contacted the Home Improvment Credit Card Group to extend my line of credit to allow for the purchase of a Sears aircondition to obtain the 12 months at no interest option. I was denied credit extension and provided no reason. My credit history is impeccable. I am a retired person whose gross income has greatly been reduced, but I have a 401K supplement to my income, and a cushioned bank account for unexpected expenses. I was outraged at Sears denial to extend my credit limit to qualify for the 12 month no interest option. I advised the sales representative to voice my formal complaint through his channels. While I was applying for the credit extention on the sales representative's phone, I was placed on hold twice. I was having problems understanding the credit rep and asked if she could call my home number so I could better hear her and she advised she could not make outgoing calls? After the sales rep left, I called the Sears Scheduling contact number, reached the Credit Department, voiced my complaint, and asked for the address to forward my complaint. That representative questioned had I been provided a reason why I was declined the extnetion and he agreed to obtain the reason and provide it to me. He placed me on hold and never returned. I hung up because I wasn't going to remain on hold forever. I contacted another company who had provided me with a $2, 000.00 lower bid/estimate for the replacement of my air conditioning system and they provided me with a 12 month no interest option with no problem. After being a home owner for 32 years and using Sears for most all household purchases, I'll never us Sears again. You've lost a lifetime customer who will do my best to advise anyone I know to never shop or do business with Sears. In spite of my being upset with Sears, I guess you truly did me a favor by not extending my credit limit because I saved $2, 000.00 with a competitor and recieved much better service and customer respect.