Tractor Supply

I purchase a riding lawnmower over the website and followed the instruction for pickup of the mower. I live 35 miles away in one direction so when I arrived with a trailer it was not ready to load we waited for an hour in the 94 degree heat and when it was loaded it had no paper work and plastic bag with manual, water wash hose adapter and plastic hose for a oil change. The man who loaded the mower said it had no paper work but he would show me how to use it. I arrived at the house to unload the mower the battery was dead. I called the store and talked to the manger and he took my information and said it would be sent to me. Its been two weeks and have not receive anything.