Chicken Express reviews and complaints 1
View all 404 complaintsChicken Express - Customer service
On Thursday May 25, 2023, I went to chicken express, on Alta Mesa Blvd in Fort Worth, Texas 76133 I waited in line for 21 minutes for the window clerk to come back and say they were out of chicken gizzards. She than stated that was because they had a big order, now I know mistakes could be made but 21 minutes later you realize it. I also had purchased food for my daughter which once I got home it was cold. The lack of concern for your customer shows they are just money to you guys this was the worst experience that I have ever had at a chicken express in the past. They offered no apology just an excuse for poor service.
Thank You, Addie Owens
[protected]
Desired outcome: First an apology and the replacement of my daughter food (from Chik Fila) it was not fair to her to eat cold food, because of the unconcern for the situation.
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