Chicken Express

My wife stopped in at the Chicken Express on Wichita st in Ft Worth at 6:15pm on Wednesday 8/11/21. She orders in the drive-through pulled up and paid for our food. She was told to pull up and they would bring it out. 30 mins later, no food. So she went in and ask where our food was. They responded by saying, "you got your food!" She calmly explained that no, she hadn't and that they were more than welcome to look in her car that was still parked in the same place where she was told to wait. They went back and forth for a few minutes when finally she extremely rude employee said "well what the hell did you order!" My wife told her and she turned away and ignored. My wife finally lost her patients after 10 minutes of standing there and said, "hey! Are you going to get my food?" The young lady that wasn't being much of a lady at all stuck her hand out and walked away. My wife then said "if you're not going to get my food then give me my money back!" And she did. If the young lady doesn't want to do her job, then why is she there? Worst service at any Chicken Express we have ever been to. If that the kind of people Chicken Express employees, then we'll never go back! That's a promise.