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YES! Communities - staff
I recently got a paper stating that we were required to remove all of our window a/c units ASAP, we have lived in this residence for over 10 years and not once was told we had to get rid of our units. We even informed the office that we insalled them and still no issues and now they are complaining. It's financially impossible for us to use to remove them. More than half of the residence here have a/c units and they are barely telling any of us to remove them, why now? Not to mention one of your employees Nona is by far the rudest and mostly unprofessional person I have ever met and I have complained about her several times. She has made a point to target us for the most minut smallest possible thing and it is not right in any way.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your post, we forwarded it onto the appropriate team members and we understand the Field Manager for your community contacted you and thoroughly explained the Community Guidelines in place and gave you a few options in regards to working through this particular guideline that has been introduced into the community. We appreciate your residency and please do not hesitate to contact our Resident Relations Department at 844-280-2203 with any additional questions or concerns.
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