Mattress Firm reviews and complaints 1
View all 260 complaintsMattress Firm - Mattress and low profile box spring
Called to have my Beechstreet mattress warranted because it collapsed and they told me that it didn't meet their specifications by 1/2 inch! What a bunch of [censored] because I had an employee call me and tell me to come back to the store and I could pick out another mattress. When I went in, they told me he was no longer employed there and that my warranty was void! Not only was my mattress defective my box spring which I also purchased is cracking! Overall experience sucks!
Desired outcome: Want my mattress replaced!
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Deny of valid claim for defective or failed mattress Deceptive sales and product not what we tested in store. Mixed Experiences with Classic Brands Sleep Products Incredible customer service and value Recent purchase: exceptional serviceGiving a Voice to Consumers
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