9301 Forest Lane, Dallas, TX, 75243, US
Tue Closed Working Hours
Sun:12:00 am - 12:00 am

Reviews and Complaints

The complaint has been investigated and
resolved to the customer's satisfaction
Walmartbad service

Today on January 3 around 8 pm, I went to your store for an exchange of an gift set. Well the item I was returning, price was reduced. I told the tall male customer service person that I was willing to keep the item if I got a price adjustment. The guy said okay. Then I told him, that the rest of the items on the receipt were in my car and could I do the other items that I had bought a week earlier. <br>He said "yes!" Well, I go to my car and come back 20 minutes later and got another customer service rep. Well, I told her I just want to do a return and buy back. She asked me who said I could do this. I pointed to the guy next to her. <br>He told her "he did." She takes the item and goes two different people. She comes back with an female African manager. <br>I asked "what was the problem?" She said, that I could not return the items because they were holiday items. (Vanilla Lotion & Soap gift set). I asked " Where on this receipt or on the board above me, that it said that?" <br>She said, "It has always been that way. I told her, that I just did it 5 minutes ago, and someone else approved it, why was the process changing now. They said the other guy did not get it approved by a manager. <br> I told the argumentative manager "Since I was getting bad customer service, then I could return the items with a receipt since she was refusing to give me price the adjustment!" <br>She storms off, in an angry tone saying "I will not allow it!" Then I told short female customer service rep that computer allowed a price adjustment without a manager, why do we need to discuss it with the manager. She goes on and says that the guy next her was new. <br> I told her "I didn't care, the computer allowed it. What's the problem?" I was so upset with the bad customer service, I told her to return all the items and the items I was about to purchase I left them in the store. <br> In addition, I told her that I guess the customer isn't always right at Wal mart" I thought Wal mart and I was going to have a good relationship since, the store moved. I wanted to stop shopping at Target. I had never had this bad of service at Target. Therefore, I would like to know, what is Wal Mart's problem. Sorry, I didnot get their names, but I am pretty sure, you can just check the schedule to see who was working at that time. Wal mart needs to post their rules or stop disrespecting innocent customers.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Wal Mart has went to ### since SAM WALTON passed... After my experience last night I refuse to ever shop there agian... The one in Sevierville TN is the worse...Last night My friends and I went in there to get some Easter shopping done... I got a sucker for my 2 yr old and got to looking it was broken so I sit it out of the buggy! well this store associayte named SANDY came acting like a 7 yr old threw it back in our buggy and some shoes I quess someone else had sit out and then calls a security scan on us!!! we told the managers and I have emailed corprate... This old lady was so unprofessinal cause I sit a sucker out of my buggy cause it was broke! I am through with WalMart, walmart only hires what sounds to me uneducated ###s...I will go to target now on! hope alot of people do to!

      0 Votes


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.