Texas Roadhouse reviews and complaints 1
View all 418 complaintsTexas Roadhouse - Give a free apology desert or drink. Shame on you.
Texas roadhouse ran a one-day black friday promotion where a $20 gift card was given with the purchase of $100 in gift cards. They gave out expired gift cards on those purchases and promotion. What an embarrassment. Shame, shame, shame on them.
The manager made good on the card after I was questioned extensively and made to feel like I was pulling a scam on them when they were the ones who pulled the scam me and on countless customers.
Desired outcome: Post a sign at the door and the service window apologizing for YOUR mistake and make good on those expired cards without question.
We have received your comment. Thank you!