My husband and I purchased a stove top for our new home from Sears in May 2012 and the installation was suppose to be free. The technician/contractor came to install this appliance and said one of the parts was cracked and he could not install it even though this was suppose to be a new appliance. We purchased the part and called to get another appointment to have the technician/contractor come out and install it. The technician never showed up again and every time we called to ask why, the customer service department could not give us a legitimate reason. One reason given, was maybe the "contractor was not being paid". I was not happy because that should be something resolved between Sears and the contractor and not me. After waiting for over a week, we called John Moore Plumbing who came out and charged us $500.00 to install this appliance. I contacted Sears asking for some type of money back for having to pay for our own installation and I was offered a $25.00 gift card which I received and a report was suppose to be filed to get money back from us having to pay for the installation. We have yet to hear from Sears about any type of cash refund from the installation. I am really surprised at Sears!!! I have always assumed that this store was one of the better appliance centers. I guess that was wrong!!!