Zips Car Wash

Hello! I got my car washed there yesterday at a Knoxville location off of Middlebrook Pike. I went through the car wash and my paint was chipped off in multiple places. I also have a scratch on my hood next to some chipped places. I told the people working there. They wrote down all of my information and took pictures of my car. I was told that their boss would be in contact with me. However, I have not heard from anyone.