Walmart

I purchased a Walmart money card on 9/26/18 and loaded $351.00. By the time I got home to call and register the card I was told there was a negative balance and a different name on the card. After 3 emails and numerous phone calls I can't get any results. Please help! I can be reached at+[protected] my address is 9700 Kings Rd Trlr #69 Myrtle Beach South Carolina 29572 Thank you Ronda Arthur