Quest Diagnostics reviews and complaints 1
View all 479 complaintsQuest Diagnostics - Labs
I made an appointment I was 5 min late too. I went in and had to wait behind the person trying to use the check in kiosk for over 10 min. So quest canceled my appointment even with two workers and two patients.
I have used other labs for the last two years and don’t plan on returning to quest.
Some of us have medical reasons where we have to do regular lab work. Quest does not respect their clients time. It should be an in and out. It takes forever.
The online appointment service is terrible. There are not enough appointments for me to get test in a 48 hour window as required by my specialist. Then to show up when I’m not feeling well to deal with kiosks, canceled appointments and having to wait were in I’m risking my health further is unacceptable.
There are much easier ways to check clients in so that they MAKE THEIR APPOINTMENT TIME!
Desired outcome: Threat employees and customers better.
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