FILE A COMPLAINT

Long John Silver's

1814 W Alexis Rd, Toledo, OH, 43613, US
Fri 10:30 am - 10:00 pm Working Hours
Sun:10:30 am - 10:00 pm
Mon:10:30 am - 10:00 pm
Tue:10:30 am - 10:00 pm
Wed:10:30 am - 10:00 pm
Thu:10:30 am - 10:00 pm
Fri:10:30 am - 10:00 pm
Sat:10:30 am - 10:00 pm

Reviews and Complaints

drive thru service. 1/26/2020. 5:30 pm

I went through your drive thru service ordered two orders of your fish and sides. There was only two cars ahead of me. I sat in your drive thru at least 20 minutes before getting up to the window to pay. I paid for my order, waited another 10 minutes for the girl to come back with my food. She finally came to the window only to tell me it was going to be 15 minutes before my order would be up. I looked at the girl and said you have got to be kidding me after sitting in this drive thru for at least 20 minutes now I am being told it would be another 15 minutes to get my order, the girl said yes, for your order to come up. No apology, explanation nothing for why it was taking so long. I asked for my money back as I was not going to wait another 15 minutes which between the drive thru wait and another 15 minutes my wait would have been 35 minutes in your drive thru. Ridiculous poor service!!! I have never encountered this disservice at any drive thru before. Obviously there is a problem at this location with employee/staffing, service issues. It was not very busy and this poor service should not have happened. I will never return to this location again, very unprofessional.

Janice dickens

  • Updated by Janice Dickens ยท Jan 26, 2020

    I went through your drive thru placed an order for two orders, fish and sides. I had two vehicles ahead of me. I ended up sitting in the drive thru at least 20 minutes before getting up to the window to pay. I paid for my order waited another 10 minutes to get my order upon paying. One employer (girl) finally came to the window and told me it would be 15 minutes before my order would be up. I said you mean to tell me after sitting in your drive thru all this time I have to wait 15 more minutes to get my order that is already paid for the girl said yes for your food to come up. No apology, explanation nothing as to why it was taking so long. I asked for my money back no way was I going to wait another 15 minutes to get my order. What poor service and not well trained employees for the disservice. I have never had to wait this long in any drive thru before to get service. obviously there was a problem with staffing/service. I really feel this was very rude, poor quality unprofessional behavior/ service. I will never go back to that location again.

    Janice Dickens