CVS reviews and complaints 1
View all 3327 complaintsCVS - Poor customer service and failure of pharmacy to fill medication refills in a timely manner.
I have been trying to get a refill for several weeks. I make several trips to the pharmacy. I arrived once when the pharmacy was having their midday break. BTW, can’t you staff so that lunch breaks are covered? The remainder of my attempts have failed because the line was so long it was trailing out to the middle of the store. On Monday 11/19/23 the poor pharmacist was there by himself. God bless him as he tried to manage it by himself. I’m in school, I have a busy job, I care for a sick family member. I don’t have time to wait that long for prescription Pickup. Then finally, husband went yesterday and they are out of a medication that I’ve been trying to pick up for weeks. The original Rx was returned to stock and now no supply. Wow! This is a failure to provide medical care at its highest level. Prescriptions. It’s what you do. Not well I’m afraid.
Desired outcome: I’ll be taking my business elsewhere I’m afraid. How do I trust your organization at this point?
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