TravelByJen.com

Extremely incompetent company
Three weeks before our trip, I took it into my own hands to reach out to the resort that travel by jen booked us with to see what excursions they had to offer and how things were being handled due to covid. To my surprise, they informed me that they were not even open and have been closed for 6 months. I am not sure why the travel company would advertise a vacation package at a resort that isn't even open? Let alone not even inform us about the resort being closed. I found out myself that the resort was not open, not through our agent…all that we had left with was one other option for our travel dates and it was $200+ more than our original package…also on a different section of the island than originally planned.

I reached out to travel by jen yet again 6 days before our departure and I was then informed that our flights had been cancelled…….. Um what?!?!? Travel by jen then informed me that we would have to find new flights and that they would be expensive since it was so close to the departure. Pardon my french, but how in the hell are we responsible for the cost difference in flights?!? We did not cancel. We also were not told about our original flight information. On top of all of that, we has to reach out to our original airline to request a refund on the flights. Unbelievable. All of these "mishaps" encumbered time out of my work day. I was dealing with our confirmed reservation on two different days for over an hour and a half each time…I thought booking through a travel company would make life easier but I was very wrong. This is the most unprofessional company that I have ever used.