Crunch Fitness reviews and complaints 1
View all 417 complaintsCrunch Fitness - Personal training
I have $4, 000 in unused personal training sessions (purchased pre COVID) Crunch will not refund. I became sick during COVID. By the time the gym opened I was diagnosed with medical conditions (plural) that prevented me from going to the gym. I contacted them with letters from 2 of my 4 doctors that stated I was too high risk to go to a gym (note the gym at 83rd in the UWS is crammed with low ceilings. Its was not well ventilated pre COVID - not good at all during a pandemic!) They continue to reject my requests, including the bill of sale that shows that we are now in NJ. Now they tell me that the sessions expire in July 2021! I have raised this with my credit card company (Visa). I also just filed a complaint with NY AG. Anyone else facing this issue?
Warning to anyone going to Crunch: DO NOT purchase personal training packages. They never provide you with the contract. They never show you a balance (it's hidden on your account). No one can tell you what your balance it (billing does not have access. Front desk. No access. The only person to see it is the manager at the location of the specific gym you purchased the sessions at. Note managers in other locations have no ability to see (I tried multiple locations). It's hidden and they ignore requests to resolve even if you get sick - or move. They are extremely unethical.
Desired outcome: Refund on unused training credits
Latest Crunch Fitness Reviews
Membership Membership fee Safety hazard which could death or serious injury. Charged after membership canceled Staff - bullyingGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
I too am in the same boat with $3000 trainers fees that I didn’t agree to. They have continued to bill me after my contract ended. My trainer who no longer works for crunch said this happens a lot. I have been a member since 2013 but now it is so dishonest that I am leaving.