My father passed away on 11-04-2019. He had a platinum Delta American Express card that we did not find until recently. I called their Deceased Member team and had his card shut down. When I asked about the yearly fee, that was charged to his account in December, I was told it would not be refunded. It's obvious he never used this years benefits and the fee has only been paid for two months. Why would we not get a refund on the other ten months? That is a poor way to do business.
American Express Blue Card raised interest rates across the board in January from 9.9% to 12.9% regardless of payment history to hide behind a poor economy while raping their loyal customers because of company greed despite CEO Kenneth Chernault's call to assist cardmembers in financial straits. Supervisor RIA employee # 49264 was condenscending and offered no reason for the increase, no reason for her refusal to lower the rate to what it had been for the past decade when I have never been late & almost never ran a balance.