American Express

World Financial Center, 200 Vesey St, New York, NY, 10285, US
Fri 8:00 am - 6:00 pm Working Hours
Sun:Closed
Mon:8:00 am - 6:00 pm
Tue:8:00 am - 6:00 pm
Wed:8:00 am - 6:00 pm
Thu:8:00 am - 6:00 pm
Fri:8:00 am - 6:00 pm
Sat:Closed

Reviews and Complaints

American ExpressYearly fee of deceased card holder

My father passed away on 11-04-2019. He had a platinum Delta American Express card that we did not find until recently. I called their Deceased Member team and had his card shut down. When I asked about the yearly fee, that was charged to his account in December, I was told it would not be refunded. It's obvious he never used this years benefits and the fee has only been paid for two months. Why would we not get a refund on the other ten months? That is a poor way to do business.

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    • Ki
      Kimboninja Jul 19, 2020
      This comment was posted by
      a verified customer
      Verified customer

      I cannot believe they would be so petty over a death. Id try calling someone higher up on the totem pole and defo a supervisor.

      1 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    American Express Blue Credit Cardincreased interest rates jan 2009

    American Express Blue Card raised interest rates across the board in January from 9.9% to 12.9% regardless of payment history to hide behind a poor economy while raping their loyal customers because of company greed despite CEO Kenneth Chernault's call to assist cardmembers in financial straits. Supervisor RIA employee # 49264 was condenscending and offered no reason for the increase, no reason for her refusal to lower the rate to what it had been for the past decade when I have never been late & almost never ran a balance.

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      • The fax number is posted wrong. Fax complaints about american express cards to [protected] - that's the vp of public relations and consumer affairs for cardholders at the corporate headquarters at 200 vesey street, manhattan ny 10285

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