Red Lobster

MAY 10, 2023

Dear Sir / Madam

I am writing to you because of the terrible experience I had at Red Lobster on May 9. Before I explain the situation, let me give the particulars about my order. The Red Lobster was located at 1 Neveda St. Hicksville, NY, The check number is 714998 and the server was RLO. This order is for curbside pickup.
My wife and I haven't been to Red Lobster in a couple of years. My wife is extremely ill and I have bad knees. When dealing with other restaurants, I usually take advantage of curb side pickup. I started with online ordering. Near the end of the order, the computer asked if I wanted to add a half dozen biscuits. Before I had a chance to respond, I was transferred to a live agent. The agent reviewed my order and at the end I asked if I was getting biscuits. The agent told me that my order included two biscuits.

Upon arriving, I dialed the pickup number for curbside, I explained to the person that answered that I wanted to increase my order to six biscuits. I was told that to increase my order for additional biscuits I would have to come inside to process it. An agent came outside and told me the same information. I told the agent that I wasn’t coming inside for the additional biscuits. I relayed to the agent to bring my food outside and forget the additional biscuits. She left and a few minutes later the Manager came outside. I told the Manager that I have bad knees and I have exact change, please bring my food outside. The Manger refused and said I must come inside to pickup my food. I took my cane and painfully went inside to pickup my food. With all the time that had passed the food was ice cold. This was the first time I used curbside pickup. I couldn’t believe the employees were so insensitive to my needs. Red Lobster should be ashamed of themselves in how they deal with people with disabilities. By the way, the two biscuits I received could have been used for hockey pucks,

Sincerely,
Philip Barone
My email address is [protected]@yahoo.com
Telephone number is [protected]