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CB Residential Sales True Homes 105 Fern Ln, Troutman, NC, 28166, US
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True Homes
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True Homes

105 Fern Ln, Troutman, NC, 28166, US
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2:40 pm EDT

True Homes - I am complaining about True Homes keeping my deposit.

My name is Tammy Richardson and I was trying to qualify for a home but the lender could not get my numbers where I could afford them and then my co-signer backed out because she knew I couldn't afford the $2,047.00 a month payments nor could I give them the 88,000.00 down. I mean who can do that? Also, the underwriter was having an issue because I didn't have a job in NC yet so they denied the loan and sent me a denial letter. But the manager of True Homes calls me and says to use a different lender . I told him my co-signer backed out. So, he proceeds to put on the paperwork that I refuse to close when he knew I couldn't qualify for the loan and kept my 5,000.00 deposit. I would like the deposit back please. I feel I was treated unfairly with all of this. If you can't qualify then there is nothing you can do I shouldn't be punished and keep my deposit.

Desired outcome: Return my $5,000.00 deposit.

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Alexis Alston
Monroe, US
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Mar 17, 2025 1:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They kept our deposit, too, since they were upset; we canceled our contract due to their God-awful customer service and employee ineptitude.