Regal Cinemas reviews and complaints 1
View all 171 complaintsRegal Cinemas - Injury
A group of 7 went to the Regal Cinema in Brier Creek, Raleigh to watch the 6:20pm showing of Maverick on the 13 July 2022. the showing was in screen 6 and midway through the film it started raining inside the theatre. As I was going down to report it I slipped on the wet floor and twisted my ankle, I went and spoke to the manager Thomas who said he will look into it. He came and put some plastic bags on the chairs which made it worse as all I could hear was rain drops hitting the plastic. At the end of the film I spoke to the Manager and he was rude and un helpful we was willing to provide passes for the inconvenience but wanted to see proof of the purchase of the tickets. I asked to speak to his manager and all he gave me was his name Thor no contact details and then called security to escort me out of the building. His behavior in a customer service environment was unacceptable. I am hoping we can come to some reasonable resolution without having to take this any further.
Desired outcome: I would like a refund for the tickets purchased and compensation for my ankle injury due to the wet floor.
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