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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 2720 28th St SE, Grand Rapids, MI, 49512, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

2720 28th St SE, Grand Rapids, MI, 49512, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (616) 285-3370
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 5:30 pm
Tue
8:00 am - 5:30 pm
Wed
8:00 am - 5:30 pm
Thu
8:00 am - 5:30 pm
Fri
8:00 am - 5:30 pm
Sat
9:00 am - 12:00 pm
Sun
Closed

Enterprise Rent-A-Car reviews and complaints 1

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L
6:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - Car rental

Absolutely awful. Zero customer service skills. Cars that are in poor repair. Left me and my disable son stranded after we made a reservation and still walked over 2 miles to even get close enough to get a ride. Lied about cost. Completely unprofessional! This isn’t even the first time it’s been this horrible. I had to use them because of insurance but because of our experience they authorized a different company! The dealership also stated they continually have issues with Enterprise. Absolute garbage! Was able to get picked up by Hertz, treated with respect. I am in a safe car and out of 30 degree weather. I would never ever ever recommend Enterprise to anyone. The level of awful is unbelievable!

Desired outcome: Honestly I hope no insurance company ever contracts with you again ! I plan to let the company I work for know exactly what happened as well !I know I will personally make sure everyone I know never uses Enterprise ! Ever !

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car representative's response
Feb 22, 2023 4:11 pm EST
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (855) 266-9289

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Thank you for your feedback, Lisa. If you’d like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Thank you. – Chad
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