Menu
Write a review
File a complaint
CB Vehicle Rental and Leasing Enterprise Rent-A-Car 60 Beale Street, Quincy, MA, 02170, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

60 Beale Street, Quincy, MA, 02170, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
9:00 am - 12:00 pm
Sun
9:00 am - 12:00 pm
ComplaintsBoard
Q
11:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Enterprise Rent-A-Car Logo Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - enterprise unauthorized fraudulent card charges

I had a company rental with enterprise that was arranged through insurance and pre-authorized for payment. I reluctantly provided a personal debit / credit card to the Branch Manager Kurt Stephens who assured me it would not be charged and that it would only be kept on file. I looked the guy in the eye and said, "YOU [Enterprise] ARE NOT AUTHORIZED TO CHARGE ANYTHING ON THIS CARD. I'M TRUSTING YOU". Over a series of days, my bank statement reflected at least four (4) different unauthorized and/or fraudulent charges from Enterprise that they have still not refunded two (2) months later.

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review