CVS reviews and complaints 1
View all 3346 complaintsCVS - unprofessional conduct
The Pharmacy changed my prescription to a generic in lieu of the Brand name without telling me (The Customer) even though I had a no changes or no generic drug statement listed in my account. CVS stated that it is a more expensive product so I asked them to charge me the additional costs. Instead, CVS changed the dosage amount from a 30 day supply to a 15 day supply without any notification to me (The customer) or my doctors office. This would cause additional trips to the drug store and additional co-pays to the insurances. When confronted, CVS provided an additional 15 day supply at my next re-fill.
Does CVS have the right to change prescription amounts and drug brands without notifying the customer? This seems to be a sly way of trying to make more money than what the law would allow?
The complaint has been investigated and resolved to the customer’s satisfaction.
What is most likely going on is that they are using a generic brand of medication, and may have recently switched to a different brand temporally. Each brand may have a slightly different pill quantity. If your ever looking for a online pharmacy to help control your payments for medications I have been using Global Pharmacy Plus for years without any issue, They carry generic as well as name brand medications. www.https://globalpharmacyplus.com