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CB Fast Food Chains Auntie Anne's 5000 Shelbyville Rd Spc #1195, Louisville, KY, 40207, US
Auntie Anne's company logo
Auntie Anne's
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Auntie Anne's company logo

Auntie Anne's

5000 Shelbyville Rd Spc #1195, Louisville, KY, 40207, US
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Working hours
Mon
11:00 am - 7:00 pm
Tue
11:00 am - 7:00 pm
Wed
11:00 am - 7:00 pm
Thu
11:00 am - 7:00 pm
Fri
11:00 am - 7:00 pm
Sat
11:00 am - 7:00 pm
Sun
12:00 pm - 6:00 pm
ComplaintsBoard
M
1:56 pm EDT

Auntie Anne's - Very rude service

on April 26 at 11:45, I visited store #1195 in Louisville Ky, I usually visit this location when I have a Dr app in the area as it is at least 20 miles from where I am located, and it has been a treat up until today. There was no one in line, The man working asked me what I wanted, I ordered 3 pretzels and 2 nuggets (my usual order, almost $25) there were fixed nuggets in the case, I was told to return in 10 minutes he needed to finish filling another big order, I said Fine, I returned in 10 minutes and sat in a chair opposite the store waiting another 20 minutes, only to be told he had not fixed my order yet, as he also turned away other customers, I finally told him to just give me 4 nuggets since they were already fixed, He started complaining asking me if I could do any better, I remarked I would treat my customers a lot better and not make them wait 30 minutes and then still not have the order ready, He said then why don't you come back here and work, I said not my job, he said yeah but you can complain, he continued to complain and make rude remarks, I am a senior citizen and do not deserve this kind of treatment from a rude employee, I WILL NOT RETURN TO THIS STORE

Desired outcome: I would like a refund and an apology, people should not get treated like this, I have my receipt, and info if needed

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