Enterprise Rent-A-Car reviews and complaints 1
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Enterprise Rent-A-Car - My reserved vehicle was given to someone else
I had reserved a vehicle in Kansas City one way to return in Wichita. Reservation #[protected]. I showed up to pick the vehicle up and found out no vehicles were available because they were all rented out. Called the district manager was advised the system is always 24hrs behind and tough luck. Tried absolutely nothing to assist. I called your customer care and was directed to yet another branch with supposed availability and I showed up and nothing available again.
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The complaint has been investigated and resolved to the customer's satisfaction.
Enterprise Rent-A-Car customer support contacts
njhtran, I apologize that our service did not meet your expectations we would like to look into this further. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. - Carol H.
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