Long John Silver's

I purchased a $25.oo gift card on Christmas Eve. This card has not worked since. We have been embarrassed twice trying to use this gift card. I went back to the store I purchased the card from and the manager said that she didn't know how to do it and looked at me as though I was suppose to leave. She called her manager who just told me to call the gift card line there was nothing they could do for me in the store. I have called the gift card line serveral times and NO ONE is able to help me. All they can do is transfer me to a number that wants me to leave a voicemail. I am very upset about this issue and there is no reason that I cant speak to someone that can help me. That's all I'm asking. I will never ever make another purchase at long johns silvers again. Especially if this is how you treat your paying customers.