Buffalo Wild Wings

it was my boyfriends birthday yesterday sadly he had to work and didn't get off until late so i ordered Buffalo Wilds Wings in-line so we can pick it up and eat it at home, it was ready to be picked up at 9 but we got there at 8:50 and it was ready, only to come home and our food was freezing cold, like it had been sitting out for a few hours. we were very upset