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Walmart - defective keyboard
On http://www.walmart.com I ordered a Compaq SR1055f Desktop Computer w/ Two Year Service Plan, using my Walmart Credit Card, as a major purchase. I paid it off in 10 months so, I paid no interest, on it. It came with keyboard & mouse. Several keys on the keyboard stopped working after the manufacture's warranty expired.
Disassembling & cleaning the keyboard, did not fix the problem. I called [protected], the office that handles the two year service plan, to file a claim. After giving all the requested information, I was told a replacement keyboard
equal to the original, would be sent to me. I was asked if I would accept a Microsoft Keyboard & I agreed. On 06/07/2010, I received, what the two year service plan representative calls, a generic keyboard, from Blue Raven Technology Inc, 110 Fordham Road, Wilmington, MA 01887. I called back the Two Year Service Plan office, about what I received. They said they would send me a postage paid label so, I can return the keyboard. Now, I was told if would buy a keyboard from someplace else, & sent them the receipt, they will reimburse me the cost, up to $50.00 . I still feel this would be a financial hardship on me, since I am now on fixed income. They could care less.
The complaint has been investigated and resolved to the customer’s satisfaction.
Not sure what the problem is but the keyboard they sent should have worked as long as it was a plug and play and also windows compatible.
If you are low on cash, may I suggest you go to local thrift stores. They have a good selection of keyboards for a matter of 5 bucks or so. Just keep in mind all you need to do is plug it in before you turn on the computer and the PC will recognize it.