Citibank

I was trying to access my checking account and found out it was locked. I tried to reset the password, which didn't work. I called customer service and was told the account was being terminated. I wanted an explanation, but none was given. I received a number in my phone which I called and was asked about 2 transactions which I verified were correct. After calling the fraud department, I still do not understand what the problem is. What I was told was I would be getting a letter and a check for the money in the account. To me this is where the problem lies. If my account is closed or being closed, let me get my money out and move on. It does not make sense to wait 30 to 60 days. It is like my money is being held hostage. This should not take that long to end this.