Target

To Whom It May Concern:

I am a loyal Target customer and have always had very positive experiences shopping at Target. However, I am very disappointed with a recent purchase that was made on Saturday 7/8/17. I initially went to Target seeking to purchase the iPhone 6s, as I had seen Target advertising online a $200 gift card for Verizon customers who were upgrading to this phone. When I went into the store, I was told there were no iPhone 6s’s available at this store, at other stores, or online, as the phone was being phased out. I wanted a smaller phone similar in size, and proceeded to look at the iPhone 7. I compared Target’s price to other stores, including Verizon and Best Buy. When researching various websites on 7/6/17 and 7/7/16 I looked at the phones available on Target’s website numerous times and saw the iPhone 7 was on sale and was advertised at $599 or $25 per month. When I went back to Target on Saturday 7/8/17 I purchased this phone thinking that I was getting this price. It wasn’t until a few days later I realized that I did not get that price. When I went back to Target’s website, the price had been changed to $749.99, and there was also an offer for a $100 Target gift card for Verizon customers that were upgrading their phone. I immediately called customer service and they were not able to provide any information regarding the original price I had seen advertised, and were not able to provide any solutions other than going back into the store and speaking with the electronics department. I made a third trip back to Target on 7/12/17 (only 4 days after the purchase) to discuss my frustration and to try and seek more information. After speaking with a Target employee for about an hour or two, no one was able to provide any information about the original price I had seen advertised on Target’s website. I was provided a phone number for Guest Escalation, which I later found out was not a resource that could help me. (As I understand it, this is only for security verification which has nothing to do with my situation.) The only thing I was offered was the option to return my phone to get the $100 Target gift card that was advertised for this phone the day after I purchased my phone at Target. I declined because I don’t feel that I should have to return my phone, and that should have been offered regardless as I was still within the two week window of my purchase. I am very disappointed with my experience and the customer service I received with Target, and will be making future phone purchases through Verizon. I expected to receive better service and support given the circumstances and the time frame in which I purchased my phone. If anyone can provide any new information or solutions, I would very much appreciate it.