Kroger reviews and complaints 1
View all 1489 complaintsKroger - unable to obtain the bag of tilapia fish left out of bag
I went into Kroger did some shopping on 7/10/19. We had to switch buggies due to unable to purchase all my items. There was a cashier and bagger. My daughter and I were shopping. When we finished, my daughter noticed our case of soda was not in our cart. She went back to retrieve the case.
When we arrive home and unpacked we noticed other items were missing: case of water, vegetable oil and a Family Size bag of Tilapia. We went in told customer service agent. She informed me to retrieve the missing items. When I went back to the counter the manager called our cashier "Preston" to confirm our missing items. Preston reports we took out bag of fish because he packed it. This is not true because we had a bagger to assist. And how can he remember what he packed via each customer.
The manager took our bag of fish and did not allow me to replace this missing item. I felt this was unfair treatment to loyal customers.
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