Bath & Body Works Direct

I tried to purchase body wash sale on Thursday. I was going to use one of my 20% off coupon. I have used coupons in the past with no problems. I had the worst service. 2 employees were rude. I have been a fan of the store in Milledgeville Ga. Im such of I have12 scents and several bottles of each. The service has gone down for the past couple of months.