Menu
Write a review
File a complaint
CB Retail Stores Kohl's 1289 Johnson Ferry Rd, Marietta, GA, 30068, US
Kohl's company logo
Kohl's
reviews & complaints
Kohl's company logo

Kohl's

1289 Johnson Ferry Rd, Marietta, GA, 30068, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 9:00 pm
Tue
9:00 am - 9:00 pm
Wed
9:00 am - 9:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 10:00 pm
Sat
9:00 am - 10:00 pm
Sun
9:00 am - 9:00 pm
ComplaintsBoard
D
6:37 pm EDT

Kohl's - Unfair billing/ late fees

I bought $142 of clothes several months ago. NEVER received a bill until today, asserting I owe additional $80 in late fees. One month ago, I had attempted to pay my bill at the store, but was told the "Customer Service" was not allowed to access customer accounts! Meanwhile, I receive daily calls from random phone numbers around the country, pretending to be Kohl's. I will pay this bill, including late fees if the store insists, but I will also be filing complaints with the Better Business Bureau and all the Atlanta consumer advocates.

Desired outcome: I would be glad to pay the original amount, but do not charge me for not paying bills I never received. My impression is that you WANT to create late fees for customers.

Read full complaint
Hide full review