Ross Dress for Less

Last week I had stopped by at Ross Store in Hiram GA to shop for a dress, and I paid using a merchandise voucher. I had forgotten how much I had left on the merchandise voucher, and noticed a $20.00 something $ amount written on the card in red along with another amount in black ink. So I assumed I didn't have enough on the card and took my credit card out to pay for whatever is left over. But instead the cashier handed me the printed receipt, so I thought I had exact amount for that days purchase. So I handed the cashier the merchandise voucher and left as I was shopping during my lunch break. Upon returning I noticed that there was a balance left on the card, so I returned back after work hoping that the cashier would remember me. Unfortunately, the cashier was off for the day, so a cashier called one of the managers to help me. The manager walked towards me barely making eye contact, and not a smile. Before I could explain, she took my receipt and left stating that she will need to check the video and would take a while. She returned and while handing the receipt saying "she returned the card back to you, and that it shows in the Video. Again, not a smile and with minimum eye contact handed me my receipt and left. While she was leaving I told her what I had in my hand was my credit card and asked her why she thought I was lying. Then on her way back she whispered something to several of her staff and they began staring at me like I had commited murder. I then asked the cashier to talk to the Store Manager; Myra. She walked towards the register where the transaction was rung and opened the register and looked inside the deposit bag and didn't find anything. She then searched the trash can and handed me 2 merchandise vouchers and asked me if that was mine. I described the amount written in red and the amount written in black. She then began searching the entire trash can while talking to security over the microphone. And lo and behold there it was in the trash can. I said that's it - she then looked at the receipt and reconfirmed with security for the amount which clearly stated the balance on the merchandise voucher which was $5.90. Not a big amount, and had I known I would have to go through the rigmarole, I would not have stopped by. She embarrsssed me in front of other customers and judged me wrong. I don't think she deserves to be a manager, if she cannot go to the extent of understanding and just stopping to listen to a customer. Instead all she did was judge me. You are wrong woman ! I admire Myra for going to the extent of listening to me and going that extra mile to go through the trash - kudos to her !