I bought a dryer and had wonderful service from the sales team. However, they did not mention that we would have to pay the delivery drivers $50 to move the old dryer out of the way for the new dryer. My 70 year old mother-n-law was home at the time of delivery and she already had it out from wall. They told her they couldn't touch it unless she paid them $50 to move it. So she ended up moving it herself very slowly while both men watched her. She has osteoporosis, fibromyalgia, slipped discs in back and many other ailments. After all was done they asked for a bottle of water but not just one bottle but four bottles. They also used a whole roll of paper towels to wipe sweat from their heads. All I ask is that in the future, the sales people tell customers about this $50 fee for removal of old appliance. And that it's not included in the initial delivery fee.