AMC Theatres reviews and complaints 1
View all 427 complaintsAMC Theatres - auditorium lamps, marqee lights, tempature control, imax sound synch bad, children posing managers.
Dates: There is a range of dates these issues have been over the last several months. Honestly dating back to last summer. Currently on going.
Client number: N/A
Ok, lets start with projector bulbs... I ran a Carmike cinema as a general manager for several years. I can easily recognize when a bulb is ending its life cycle. auditorium 3 in the above listed theater is the worst offender as, not only, is it blurred, but extremely dark. I have complained multiple times about this issue and was directed to a child who identified himself as Tyler, and he stated he was a manager. Tyler refused to provide his last name. "Tyler" stated he would check the theater later. I told him the movie was playing now and he could just walk with me and I could show him the issue. He refused, stating he was too busy at the moment. I have since been unfortunate enough to attend a movie in auditorium "3" two times since then. Auditorium 9 also has an old blurry bulb as well, and my complaints about that have been met with the same degree of dismissal.
Another issue is with your IMAX! The sound synch is off and it feels like I am watching a dubbed foreign film. Star Wars episode 9 was completely ruined for me and I had told your management about this issue for months! I was given the excuse of IMAX service not returning your managements calls.
The lighted marquee displays outside of the theaters and in the lobby designed to direct you to the correct theater has not been functional in months. This isn't really an issue one cant deal with considering there are auditorium numbers displayed outside on the wall, but it really looks bad.
Lastly, I want to point out how poorly the temperature control is managed in this building. This includes the Auditoriums being too hot and too cold. The movie usually begins with the auditoriums being way too stuffy and warm to begin with then the temp plummets to be unbearably cold.
Look, I want no compensation for my numerous poor experiences, I want these issues fixed. I pay for 2 A list accounts for me and my wife, and our immersion continues to be ruined because you apparently have a management team who simply does not care for this theater or its patrons!
Sincerely,
Michael Miner [protected] [protected]@yahoo.com
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