Meritage Homes

Six months after purchasing our new home for over $600k, we started having plumbing issues. We called Meritage, who came out and insisted it was an "inside" issue and ours to fix. We had a plumber out to our house 5 times in 3 years. The plumber would snake the toilets, then everything would be fine for a while, then the problem would start again. Finally, the last time the plumber was out, they put a camera down the outside sewer line and discovered it was broken. This broken pipe was caused by Meritage when they brought a backhoe in to move a palm tree on our property and neglected to mark where the pipes were. We've had to pay almost $5k for plumbers over the past three years, and Meritage is refusing to admit they caused all the problems to begin with and will not reimburse us anything. If Meritage had done its due diligence and checked the sewer line to begin with when we first called them out, none of this would have happened. We are extremely disappointed with the customer service and follow-up and would not recommend a Meritage Home to anyone.