Budget Rent A Car reviews and complaints 2
View all 454 complaintsBudget Rent A Car - Pressure sale of auto toll charge
On the 15 th August we went to Orland MCO airport and picked up our rental car . at the desk we advised the agent of our intention to stay in Orlando visiting disney parks for the 1st week and to drive to Naples on the 4 and 75 highway for the 2nd week . He told us that there are tolls everywhere so you would be better off with the auto toll package . I advised that i was happy to pay cash at the tolls if not frequently required . he told us the best option was the Auto toll and we were pressured into purchase. 
During our trip we passed through no more than 5 tolls and this is because I took a wrong turn . The estimated cost would be less than $10 but the auto charge for 2 weeks was + $ 129.98.
my rental agreement number is [protected]
Nigel Gordon 
19 Rectory Garth Rayleigh Essex England,SS6 8BB 
[protected]
Desired outcome: Please refund this charge and invoice me for the actual toll amounts used
Budget Rent A Car - billing
I rented a mid-size car through Orbitz for two weeks in Orlando in mid-March. Through BUDGET they quoted me a price of 378.88. When we arrived at the Orlando airport, Budget told me that a Caliber had been reserved for me. I promptly told them that a Caliber was not a mid-size car, so they offered me a full-size car...a Malibu! When I tried to tell them that a Malibu was not a full-size car, they offered me a Lincoln Town car instead.
After arguing back and forth, I took the Malibu. Now my bill became 531.39 US dollars instead.
I have rented cars on vaction before and I know a mid-size from a full-size car.
My point is this...avoid both BUDGET and ORBITZ unless you like paying more for less.
            
We have received your comment. Thank you!