Menu
Publix Super Markets company logo
Publix Super Markets
reviews & complaints
Publix Super Markets company logo

Publix Super Markets

311 SW 7th St, Miami, FL, 33130, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
Working hours
Mon
7:00 am - 10:00 pm
Tue
7:00 am - 10:00 pm
Wed
7:00 am - 10:00 pm
Thu
7:00 am - 10:00 pm
Fri
7:00 am - 10:00 pm
Sat
7:00 am - 10:00 pm
Sun
7:00 am - 10:00 pm
ComplaintsBoard
K
10:55 am EDT

Publix Super Markets - Customer service representative / team leader

Publix at Miami River 311 SW 7 St Miami Fl 33135 Store Manager Luis Alejandro [protected] 4/19/2021 around 19:54. I attempted to inform the manager that the security guard was in the parking lot with the red and blue lights on which is wrong. She Nxxxx, angrily expressed she would not tell the security guard/ police officer that the lights need to be off. I explained that I would contact Mr. Rxxx the Regional Manager and she said she didn't care to call him. After going back and forth with her and the commotion she was making drawing unneeded attention to our conversation and openly disturbing other customers she exclaimed that she was going on break, and sharply turned and went into the manager's office. I returned home and called Mr. Rxxx and left a voice message at his number. I'm awaiting his call about this, as we've spoken before about those red and blue lights on at that store and the image it portrays when customers see them. I normally offer the store manager the first opportunity to rectify any situation at his store, but after calling this morning, finding he's not there I chose to share this with the public. Oh, we spend near to $1,000 per month in that same store, because we like shopping there. Just because I shop in there so often does not open the door for a Publix employee to get overly friendly to the point that they feel comfortable talking to me in any way they choose, I don't think that that's Publix policy. Thank you, Kwame'

Desired outcome: I'd like everyone to be aware of the policies in place and for the customers to be treated and spoken to respectfully always.

Read full review of Publix Super Markets
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.