Sonic Drive-In

I cannot make this up. This really happened today at Sonic # 6312 in Miami Gardens FL @ exactly 1:13pm EST with cashier Essence and General Manager Kissis (that's how she pronounced her name). This was a terrifying customer experience that I will never forget. I was wearing gloves and as I placed my order I simply asked for a fork with my fries. Essence (who rolled her eyes as me before I even spoke), screamed "what?!"

I repeated myself and asked for a fork with my fries and paid for it. She closed the window and started laughing at me with her co-workers because the window was not closed all the way. When she returned I thanked her for my order and calmly told her "I think you should know that you are being very rude." She yelled back at me "Girrrrrrrrllllll, you're rude!" She kept repeating Girrllllll over and over. I asked for the manager who came to the window and as I was trying to describe what happened Essence interrupted me and said "I'll go get my grandmother to beat you up." She said this twice. At this point, I calmly told Kissis "I don't need to continue any further, you can see for yourself how she is speaking to me." Essence replied "you look like a virus."

All of this is because I simply asked for a fork with my French fries.

When I contacted corporate they referred me back to local restaurant. When I called there Kissis remembered me. I mentioned that I felt she didnt have a sense of control of the restaurant since she let Essence call me names and threaten to do bodily harm. She hung up on me. I asked for corporate to pull the audio/video of this transaction for coaching and hopefully immediate termination for both Essence and Kissis.

Chick-Filet is and always be the gold standard for all fast food - plus it tastes a lot better!