Budget Rent A Car reviews and complaints 1
View all 454 complaints
Replied
Budget Rent A Car - Car rental service
I returned a car to ft myers international airport, on january 31 st, and had to deal with this impossible curmudgeon of a man named al. Rude, ignorant, mean spirited, person, with the worst mentality that you could imagine, in other words, a crappy individual, with a crappy attitude! Sorry, but there is no reason why your customers (! Me), should have to deal with this, period! He yelled at my wife and, this al got in her face. He is lucky that I was not within earshot of what happened, because it could of been worse, for this idiot. Sorry for the harsh words but they are warranted when your employees disrespect customers. That's simply not acceptable. I hope your company deals with this individual. Thank you sincerely.
Should we not be eligible for something in return, for the bad service this Al gave to us at 345 am at the Budget, in Ft Myers international airport ? You mentioned that this person would be be reprimanded, however, it does nothing to go That Extra Mile, that Budget / Avis USED to be known for. I’ve been renting cars from you over 30 yrs . I remember a time when you ( Budget ) would either reimburse a customer, for this Awful experience, or future rental compensation. After all the way this individual approached my wife, wee could of called the police, or something, but we decided to come to you first, to see how your going to deal with it ? Thank you for at least reprimanding this Al . That’s the LEAST that would be expected ... John Combettes [protected]
Dear Mr. & Mrs. Combettes,
We would like to thank you for contacting us concerning your experience with Budget Fort Myers. Concerning this situation your complaint has been heard by the Budget Executive office and the ball is rolling towards corrective actions. While your experience with our Budget employee wasn't satisfactory there is good that can come of this it in regards to corrective action and training.
We view with extreme gravity any report of discourteous treatment of a customer, as there is never an excuse for bad manners. Under all circumstances, you should be treated with respect and professionalism. We regret any breach of this standard made by the Budget agent with whom you spoke. Please be assured that corrective measures will be taken to prevent any recurrence.
Sincerely,
Budget Executive Response Coordinator
Avis budget group
We have received your comment. Thank you!