Hertz

Rental record # [protected] Vehicle 01898/ 7383722, license VA VHT2256 On November 15th 2015 I returned the above Hertz rental car in Union Station Washington CD. 1. The car return sign was pointing to the entrance to the parking lot. I spent 15 minutes, looking for the car rental return place...after calling Hertz I was told to leave the parking lot and enter the entrance near to the parking lot. I exit the parking paying 9$ which the Hertz person in charge told me that he will credit me (due to the unclear sign) but he was not able to credit since the rental was prepaid. 2. The rented car ignition was keyless so I kept it in my pocket therefore forgot to return it (the person in charge did not remind me and didn't ask for the key!). In the hotel (in Arlington VA) I realize that the key in in my pocket and the day after (November 16th) we traveled back to Hertz station and returned the key. The person in charge told us that our account was charged 140$ for the forgotten key. Both charges were unfair and I would like Hertz to credit me for those unnecessary charges. Thanks Ilan Sharon