The UPS Store

About 2 weeks ago i went in to my local UPS store in Wethersfield Ct to return an amazon package (free return). I have been returning packages there for many years. The person at the cash register was visibly in a bad mood. I handed him my package and emailed the label to his computer (as i have in the past) he proceeded to charge me $2.20. I told them its a free return with a prepaid label and i shouldn't be charged anything. Come to find out the email i sent him cost $2 and the 2 papers cost 20 cents. Which he did not advise me of before charging me. As i was talking to him the owner nods her head and says its Ok we got it and you're all set. 2 weeks later i'm still waiting for my package to be sent. with amazon return when the ups store scans your package you receive an email notification that the item is being shipped out of their facility. I never got that and i knew something was fishy right away. I CALLED AMAZON AND THEY BASICALLY SAID THE ITEM NEVER LEFT THE UPS STORE. Went back to the store twice to resolve it and nothing. They say they don't have the package and they don't know where it is. So basically at the ups store in Wethersfield, you can be in a bad mood and proceed to not send a costumer's package. so basically stealing. I will also be contacting the police about this