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CB Insurance Services American Income Life Insurance 1365 Garden Of The Gods Rd Ste 120, Colorado Springs, CO, 80907, US
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American Income Life Insurance
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American Income Life Insurance

1365 Garden Of The Gods Rd Ste 120, Colorado Springs, CO, 80907, US
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American Income Life Insurance - ail is a fraud!

I was hired as an agent with a life insurance company called american income life about three weeks ago. after laying out about $490 for licensing and travel up to denver for a week, I started field "training" — without any compensation. during this time, in the midst of my unscheduled and unpaid 12-14 hour days, I consistently witnessed agents lying to prospective clients and prospective new hires. they also require new agents to learn various scripts, word-for-word, before they would release us on our own to start earning income. these scripts were also very misleading in many ways. needless to say, I had some serious problems with this way of doing business...

So, I confronted the issue with my field trainer. his response was simply a pathetic attempt at justification. I even called my dad and asked his advice on how to confront the situation. [that was almost a once-in-a-lifetime thing!] I decided i'd play their game until I could get out on my own, then I would conduct my business in an honest and ethical manner. what a concept!

I didn't bring it up again with any managers until after a week and a half in field training. I did, however, make the mistake of mentioning on various occasions to fellow trainee agents that I was not happy about being forced to be dishonest each time I came in contact with a prospect. they seemingly had no issues with it, as they obviously complained to our manager about it.

Then two days ago, I arrived in the office after lunch. louis, my 20-year-old, money hungry manager, tells the other two new agents to leave his office. so i'm left there alone with him as he asks me straight out if I want to work there anymore. I had mixed thoughts on the matter, so I said yes, however, I feel there are some serious issues that need to be addressed. we then talked a few more minutes about all these issues, only for louis to conclude that I was a negative influence on the other trainee's and the office as a whole. and I wasn't willing to work hard enough. [this stems from the fact that I had a serious problem with being dishonest... and because I was unwilling to arrive each morning promptly at 8 am and stay until 9:45 pm; with no compensation.]

I was then impolitely asked to leave because I was unwilling to accept their way of doing business. so, needless to say, not only am I out a job, I just laid out almost $500 for a job that no longer exists. not to mention wasting almost an entire month! you have no idea how badly I desire to see a few life insurance policies paid out... I want to tell everyone I come in contact with about this company, and to make sure you never do business with this organization. you work too hard to waste your money.

I am personally beginning an honesty campaign. something they cannot even comprehend! it goes against their very nature! assist me in this fight!

Read full review of American Income Life Insurance and 148 comments
Update by EMG
Dec 04, 2008 9:35 pm EST

I am the original poster of this complaint.
There are obviously a few clarifications that need to be made.

Ail is misleading to prospective agents in the sense that they hire you but don't tell you it's going to be months and months before you ever see one cent for all your hard work.

They tell you to learn your scripts, do this, do that... la dee da. only problem is, in the process of learning all their misleading scripts word-for-word, you aren't making any money, and, it could be months before your manager decides to let you out on your own with any prospective clients. it's not that he doesn't think you're ready to sell insurance. he just knows you haven't got the lies down yet. you haven't repeated them to yourself enough times to start believing them. the facade is not yet complete.

Also, keep in mind that they expect you in the office for 12+ hour days, while you make all your manager's phone calls for him and learn your scripts when you're done calling people. then, eventually go out on the road with your manager and do the sales pitch for him, yet he does not share his commissions with you! how does he expect you to pay your rent? your bills don't just take a vacation when you're starting a commission based business. with any other company, you get shared commissions if you help with the sale.

Not only were they unfair to your personal time, and pretty much everything else... they were very insensitive to the needs of their clients! I just remember thinking, we are selling life insurance to cover these families from catastrophic financial loss in the event of a loved ones death! this is not supposed to be a get-rich-quick scheme! money was the only thing these agents cared about! they didn't give a rats # about these people! they would twist their arm into meeting them, they'd recite their misleading script, make the sale, and be out of their life. my manager didn't even know the names of his policyholders!

I would have to say the epitome of client insensitivity was when me and other new hires were calling people [for our manager] in a stack of "hard cards". we reach this woman and ask for her husband. there was a long silence on the line...
She utters that her husband died years ago and ail was their life insurance company! my manager didn't even know that the person he was trying to solicit for insurance had already been solicited by another ail virus agent, and died years ago. this is not only unfathomable to me, it is completely insensitive to the policyholders! get with the program! have an updated, company-wide, centralized policyholder filing system! there is no reason that this should have happened.

I come from a long line of insurance agents. I know how hard it is to start a business. however, neither my grandfather, my father, my brother-in-law, nor myself conducted business this way! a client is someone you genuinely desire to help and protect, not to swindle them into contributing to your six-figure salary! there is a significant difference in character between ail virus agents and my family's way of business! significant!

And that, my lovely readers, is why I lost my job.

It was very clear to my manager that I possess both a conscience, and a sensitivity to the needs of my prospective clients. that is not the way to make six-figure incomes. my manager would have gotten a piece of the pie of every sale I made. he was greedy. he did not like my way of doing business — especially when I mentioned their complete lack of honesty.

If you're wondering how I ever got hired, I am too. they know what they're looking for in prospective agents, I do not fit the bill for 90% of it. it may be because I was one of the only candidates who possess the aptitude to have coherent conversations. not to mention my insurance background. I do not know. however, my first manager quit during my first week, so my second manager i've been complaining about took me and a few others as his pee-ons.

I could go on forever. all that you need to know is that I have never seen more unethical business practices in my life. this company is bad news.

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148 comments
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Amy E. Evans
US
Mar 28, 2018 2:43 pm EDT

I like how Mary Corrion doesn't know how to use an apostrophe correctly. Also, Lawerence Wolf uses caps and exclamations like it is going out of style. Just interviewed there, it is as bad as others have posted.
Thank's
HAHA

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Ruby Carr
US
Aug 01, 2017 9:06 pm EDT

I just had someone to contact me about insurance. They said it was through Craig Credit Union.

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Anonymous Local 277
US
Jul 02, 2017 9:23 pm EDT

Lol, yes these people PREY on unions, CNAs, and families with their script. They tell these people that they have a once a year enrollment period, "which is right now while I'm sitting with you". They say they are working with all these different groups to get the Child Safe Kits to families, which is BS. They are using this as a way to get into the house and then apply high pressure sales tactics to push Insurance on families. Most of the products are not less expensive and offer less financial protection than other products on the market. If you present it to anyone who is willing to research the product they are buying, they see right through the tactic. DO NOT PURCHASE THESE PRODUCTS! There are much better products such as IULs and VULs that offer larger cash growth over time. The WLs offered by AIL gain very little value over time and then they want you to use cash value to purchase a lower face value contract. Who benefits from this! AIL! you want to start your own business? Go to brokers that offer a wide variety of products so that you can better serve the client. Don't fall victim to these people who portray themselves as being Union Members, which they are NOT. They are out only for themselves, nobody else!

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Matt Beard
US
May 14, 2017 8:41 pm EDT

Hi my name is Matt and I have been nothing but pleased with the way this company has served my family and myself. My agent is awesome and goes out of his way for us. Any commission based job will require you to apply yourself. I don't know about working for them as an employee, but as a customer I'm very satisfied. My agent is very caring and genuine. I've even considered working for them.

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Phill Seyler
US
Mar 17, 2017 11:29 am EDT

I was a guy desperate for a job. As most of us do, I applied to a ton of jobs on job boards like monster and indeed.com and have a public resume. I not only get one call for an interview, but TWO. They called me twice and thought I was two different people hahahaha. I went to both interviews and passed to the 2nd interview 2 separate times with 2 separate interviewees. No one ever recognized me. They said all this stuff that made me feel special and unique because I made it that far. I got two separate phone calls inviting me to the 3rd round interviews and I told them to schedule me for the 10 am on both phone calls. Man, I bet they were confused as heck hahahaha. Because I went to 2 separate interviews, I could easily see what their diabolical plan was. They were trying to pull a fast one on us. Both interviews went exactly the same and I could tell that I was in no way "special". I ended up looking this company up and saw a lot of negative reviews. I believe I wisely made the right decision to not pursue a position with them.

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Mama bear 1
US
Mar 01, 2017 8:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I just have a question for all of you that worked or work for this company. I am wondering about the children's whole life policy. I was looking to purchase coverage for my kids at a low cost in the event of (God forbid) their demise. Recently a friend was witness to his daughter being hit by a car. She is very lucky...she suffered a shattered femur and traumatic brain injury which could have resulted in death. This got me to thinking...what would I do if something like that happened to one of my kids? Aside from losing my mind how would I afford to pay for burial expenses? My father in law just passed away a year ago and the cost of his funeral and burial was around $20, 000. That is alot of money for someone who doesn't have insurance and doesn't have $ in the bank. The policy costs for both kids would be around $30 a month. I think that this is reasonable but am worried about the coverage and payouts (since it is a whole life policy). I don't want this to be a hassle for anyone and I don't want to waste my money. It seems that the only complaints I see have to do with the employment side of the business not the coverage etc. Please let me know.

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Anonymous Local 277
US
Jul 02, 2017 9:29 pm EDT

Call around and shop. Insurance is based off of age and gender primarily. Look into a IUL or VUL because they will build larger cash values over time. Whole life policies are nice, but with their ages they have so many years that the policy could potentially become worth a very large sum that they can borrow against and still keep policy in place!

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Thisisbogus
NOwhere, US
Nov 02, 2023 6:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi,

I know the policies you’re considering. Ail has an expedited payout feature for final expenses for ALL whole life policies and other options/riders that help pay premiums in case if strike, layoff, and disability, if your diagnosed with s terminal illness, and you can insure all of your children on your own policy for a nominal fee or opt for very affordable individual policies that can grow as they do with no medical requirements.

If you research complaints on any insurance company. You will find complaints, many legitimate. What really matters is that you find an agent who really cares and that the company is rated as financially secure.

Ail does have good products with special bells and whistles for working families, and good people who’ve made it through the horror stories noted here (or chosen agencies that are run differently) and are ethical and honestly care about thier policyholders.

I know this because I had to bury my husband (leaving me with 2 young children) and they delivered on everything as promised, and the expedited payout for final expenses was pivotal in our healing.

The insurance industry as a whole is often compared to selling cars. A lot depends on leadership and who you’re dealing with.

Ail is part of Globe life but it’s focused on working/ union families. You don’t have to be “Union” to enroll. You just need to find an agent who will genuinely listen to your needs and meet them within your budget.

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ExAgentSmith
US
Feb 08, 2017 2:51 pm EST

My Experience with AIL.
Here are a few points to take into consideration:
Now I will be the first to admit that prior to working for AIL, I had no sales experience or background. I will also admit that working for AIL taught me that I don't possess (or perhaps that I refuse to adopt) a sales mentality. Of course this is only relevant to this experience. Again, having no other sales experience to compare it to, it would be wrong of me to "bash" the practice of sales and those who have succeeded in it. Another note to point out is that AIL is a large company made up of many different agencies. As such, there isn't one standard operating procedure for the company as a whole. That being said, I still see a lot of similarities between the stories above and my own, similarities that eventually led to me leaving the company.

I was in need of a job, as my previous job was a contract gig, and it had ended. Finding myself on unemployment and wanting to get back into working as soon as possible, I accepted a phone invitation to an interview with AIL. I understand now that my desperation to work was my first blinding pitfall. I knew that the position was with an insurance company and that it would be for an insurance agent position, so in that regard I was not lied to about that as others have experienced. AIL was in the process of opening a new division in the Portland, Oregon area that would specifically cater to Veterans. Having spent time in the military, this appealed to me and I had thoughts of being able to help other Vets.

The interview process is as described by others on this site: a 3 part process. I completed all three in one day, the third which gave video presentations on company overviews and testimonials from current employees. I was also introduced to my MGA, Chris LaFond. Chris has done very well for himself. A 20+ year veteran of the company, he has traditionally been what I would refer to as a "fixer": he would travel to other areas and spend time fixing those agencies for the company whose numbers weren't up to par. Now he was tapped to lead this division. He's loud, passionate, and extremely talented with words; all the makings for a great sales leader.

Upon being offered the job, I took to the task of studying for the licensing exam. Now, here is where some of you will think it unfair, but my fees for this were waived due to the fact that I am a Veteran. I did have to pay for the exam itself, but I was told to keep the receipt so that I could be reimbursed (not through the company, but come tax season). That was an $80 cost and I made sure to pass the test on the first try to avoid having to pay again for a retake. Then, I began studying and memorizing a 7 page script. It had been preferred that I memorize it in 4 days, but I lucked out and had a week as the state of Oregon took it's sweet time to assigned me my producer number. Now it is true that all of this time was unpaid, but I did it from the comfort of my home and so I have no complaints on that.

Once I had the license and script, next came the filed training. My field trainer and the person I was eventually "coded" to was Travis Vanderberghe, a 14 year veteran of the company. I have nothing bad to say about Travis as he was very patient with my training and always willing to listen to my concerns. When I left the company, the only feeling of guilt I had was having wasted Travis's time. I began to "shadow" Travis on actual appointments for a couple of weeks. At first I was an observer watching the script in motion, then I gradually would perform as much of the script as I felt comfortable with. While it may come easier to some, memorizing a script and actually performing one are two different beasts. Next came "cross-pitching", in which I would travel to appointments all day with Travis. I would complete one appointment, and Travis the next. If I made a sale, it went to Travis, and vice versa. I'm not sure if this is a common practice with other sales jobs, but I found it weird. Eventually I would be released on my own.

As stated by others, two days a week you are required to be at the office for training (both business applications and motivational) and booking sessions. The pretext for setting appointments was that these Veterans were receiving no cost benefits through their service organization (VFW, AMVETS, American Legion). This free benefit is real and is an AD&D policy that is provided to the Veteran through membership to their respective organization. In order to receive it, a yellow card is filled out with name, beneficiary name, address, and phone number. These cards are turned in to the service organization and then forwarded to us, thus creating our "leads". Booking would usually begin in the early to mid afternoon and run until 9pm. According to our MGA, Chris, the goal was to book 5 appointments minimum for every day you were working in the field. You would call through your stack of "leads", sometimes multiple times because people wouldn't answer their phones, until you made your booking quota or until the night was over. If you managed to make your quota, you would then call for other agents to help them fill up their schedule. There were a couple of issues I had with this:
1.) The average age of the Veterans was 60+. After a certain time in the evening, I found it rude to call them. This did not matter to Chris.
2.) We were expected to help each other out. However, other agents (not SGA's or MGA's), who were senior to us were allowed to leave immediately if their schedules were filled, a double standard to the "work as a team" practice that was preached.
3.) We were expected to be at office meetings, otherwise there was verbal criticism for not showing up. Yet there were other agents who never showed up. I knew their names, but never met them the whole time I worked there. Again, I felt it was a double standard because we were newer.
4.) Setting appointments was solely based on the premise of delivering these no cost benefits. Nothing was ever mentioned by phone that insurance was to be talked about. In fact the phone script all but promised that the whole appointment would take 15-20 minutes (which is not true). That started to bother me as I felt I was lying to people. Why couldn't we be honest with them? This is where I would like for you AIL "True Believers" on here to justify this practice. And don't give me the "if you give them a way out, they will" crap. People either want the product or not, it's that simple. Sure, you can force them and take advantage of their weakness to say "no", but that's not writing good business, another cornerstone that is preached constantly.
5.) There's no real tracking involved with the "leads" unless they are sold, or flat out tell you to shove it. Case in point, I had many calls where I was told that another AIL agent had already spoken to them within a day of me calling. Another, less common problem, was contacting a "lead" only to find out the card they filled out had been sent in a year, or two, or three ago, and no one had bothered to contact them in a timely manner.
Consistently I was home by 11:30 or midnight on these days, a sore spot between me and my wife.

In the field is just as it sounds, you go to appointments and make the sale. You're assigned a territory to work and that's where you schedule your appointments. At one point my territory was an hour one way drive from my house. Chris liked having two hour blocks for appointments, an hour and a half to seal the deal with 30 minutes travel time to the next destination. So 2 hours of commute with 5 appointments = 12 hour days. Remember kids, it's all about numbers. The idea was 5 appointments a day, with 2 sales a day. I didn't mind the driving, or the long days. Here's what I did mind:
1.) Sometimes your appointment cancelled or was a no show, so your appointments weren't guaranteed. This gave way to a practice known as a "drop by". So you have a cancellation. You can either call through your "leads" and try to fill the gap, or you can try to do a drop by on a potential client who has avoided answering the phone. Here's a little fun fact about that: regular people don't appreciate you dropping by unannounced; Veterans like this even less. Several times I was confronted on people's front lawns and given a good cursing out. This actually leads to a loss of a potential client. Chris did not care about this. In his mind it was a chance to "turn something out of nothing".
2.) If a sale was successful, then the whole appointment was roughly 2 hours, with completion of the paperwork via lap top, physical paperwork to be filled out, and other little things. This meant your 2 hour scheduling window went to hell real quick. Now you're late to the next appointment and have to call and apologize or reschedule, something I found quite tacky. Chris would ask if I could reschedule the appointment for the same day, sometimes as late as 10 or 11pm. Who does that? Would you open your door up that late a t night?
3.) Most Veterans I saw were Vietnam or older. Of course this was the target group as the older you are, the more you pay. Unlike the union member side of AIL, we specifically sold burial insurance. The idea of the product is great, but the age is what drives the cost. These are small face value policies, averaging 4K to 10K. Most couples were paying $150 a month or more. We had a computer program that would let us run the numbers and be able to show the client potentially what their cost would be. Now we were instructed to use a set of numbers that were "middle of the road", so that if the sticker price was too much, then we could adjust the numbers and "down close" them. Another tactic incorporated to make sales. I agree it's nice to give the client options, but down closing was frowned upon and portrayed as I had failed to explain the product or importance of it (mostly it frustrated them that I sold a lower dollar amount policy).

If you had a bad week, then a road trip was organized to help you make it up. Road trips were seen as better opportunities because you and several other agents would travel to an area that hadn't been visited in months. You would work the crud out of the area for a week or more and sale lots of policies. I made several road trips and barely sold enough polices to cover my gas expenses (remember it's 100% commission and all travel expenses are on you). In fact I had to sleep on the floor of my manager's hotel room because I couldn't afford a hotel for a week.

In other occasions I was criticized for the car I drove, the lap top I owned, and my military service. I was still serving in the Reserves at the time and thus it took away time that I could have been making AIL money. When discussed with Chris that my intentions were to retire with a pension from the service, it was questioned as to it's worth. Previously I had served on active duty and then transferred to the reserves. Chris used the analogy of "I was a pro baseball player and now I just play baseball with some guys on occasion" to describe the difference between active duty and reserves, of which I found insulting. Funny, he runs a division that targets sales of insurance to help Veterans.

In the end, I worked hard for little return. I barely kept my marriage, my house, and my military career. Within two months of me leaving I received notifications that every one of my polices dropped (probably transferred to Travis, at least that's my hope). And I'm sure my departure was chalked up to "he had issues" as I had heard Chris say of other agents who quit. It's true I had issues: with the lack of ethics, feigned concern for my well being, and my failing home life. On one occasion I remember talking to Chris about an issue between my wife and I (a dumb mistake on my part). Chris's answer "to surround yourself with people who share your same desire to succeed". You mean divorce my wife because my value of her is worth way more than this job.

I was told "opportunity unlimited", and that I could make $1000 a day. I made about $8, 500 while I was employed there for roughly 5 months.

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ExAgentSmith
US
Feb 08, 2017 3:09 pm EST

Just like any other job, it takes all types. If you are a smooth operator, who doesn't care how you come by wealth, then this is the company for you.
However, if you prefer a more ethical approach to business, then you might try another insurance agency or different career altogether.

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I'mnotgettingscammed
US
Feb 01, 2017 8:59 am EST

Here is my experience and how I resolved the issue so others can use my tactics to their advantage. I had a knock at the door and a woman told me I had been sponsored for a free child safety kit by one of my friends. I allowed her and another agent I hadn't seen at first into my home. The kit was a small pamphlet that basically contained places to put information that you would be able to verbalize easily in the case of a event. You also receive a Ziplock baggie with a ink strip for finger printing your child. That takes about five minutes. After they gave me my kit they proceeded a bit about how I also was sponsored for a small accidental death policy. In order to obtain that you have to watch 3 drawn out insurance videos. I have to admit their scripts are well written and they have answers for everything. By the end of their speech you are worried about your death, coverage, college, home and funeral costs. They have you thinking that your already great insurance won't touch the burden you are leaving for your family. You agree to look at the policies and they tell you that you will only need to pay $25 a month for coverage. After all the paperwork is filled out it's $101 a month. They told me they needed my husband to sign as well. Mind you they arrived at my house at 4 and my husband was not going to be home until after 7. I told them I didn't have the money for the policy that day and they could come back a different day when my husband would be home. They said they could set up my son's and my account and do my husbands later. I still said I didn't have the money so we could just do it another time. They said that they way they were setting it up in the computer it wouldn't come out until the next Friday. While they were "setting up" those policies their computer kept "acting up" It kept acting up until my husband got home from work. 3 1/2 hours they were in my home. We signed the policies just so they would leave. I called back two days after they had been at our house to cancel. I was told the agent needed to come back to cancel. A few days after that one of the agents came to my home and talked me into keeping the policies and lowering the premiums. I knew I wasn't going to keep it but I wanted the agent to leave. I called the corporate office number the next day on a Wednesday. I canceled my policies. That Sunday I had 3 calls from the agent saying I needed to set up our appointments for blood work for the policies I had canceled. I called corporate Monday and waited on hold for 15 minutes. I explained I had canceled and about the phone calls. I also asked about a refund because they had taken my money our even though I had canceled. They talked to me maybe 5 minutes, They said it had been canceled and one of the policies had been refunded. I assured them no money had been returned. They then told me it had been sent in a check. I asked why and they said because it was my 13 year old sons policy so his name isn't on my bank account so it had to be mailed. I asked for the check number and wrote it down. They assured me the rest of the money would be returned in 15 days. I thought about the call all day and just felt something was off. I called back at 4 the same day. This time I told them I wanted e-mails of cancellation conformation. They told me I should have received those last Wednesday but they would enter my request in the computer and if I hadn't received one in 3 days to call. Why would it take 3 days?! I thought about this all night. I went online and read all the stories of people in the same situation as I am. I read how they canceled months before, never received conformation and still had money withdrawn from their accounts for months! No way was I going to deal with that. I called on my break the next day. This time before they could speak I informed them I was recording our phone conversation with a google voice app and any information from this call would be used for resolution with a lawyer. I informed them that the lawyer I talked to was very interested in their company and the multiple people with the same problems I was having. I then proceeded to tell them I needed the cancellation conformation and money returned to my account that day or I would proceed in that way. Needless to say I had the cancellation conformation letters in my inbox within minutes of ending our phone call. My money was returned to my account by opening business hours of my bank today. Good luck to all of you having these issues! I hope my experience and strategic persistence will be of service. I also want to mention if you write your experience on their Facebook page they ask you to pm them your name and phone number. I received a pm from them within hours stating they expedited my complaint. They said my money would be returned within 24/48 hours. I don't know if it was my phone call or blasting them on social media but something worked! Good luck!

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Jody D
US
Jan 25, 2017 6:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The internet is AIL's worst enemy. Most of their Facebook reviews are only 1 star and the fake reviews from the AIL shills can't keep up with the bad ones. The one scary fact I notice is that there are no positive stories from policy holders. Everything about the company is about making a quick buck and no mention of the quality and pride behind the product they're selling. This company only cares about recruiting and adding to their numbers. Good luck receiving any sort of service from AIL once they have your signature and money.

zineiac
zineiac
Modesto, US
Jan 12, 2017 8:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Well then what is a good legitimate company to work for?

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