1655 S El Camino Real, San Mateo, CA, 94402, US

Reviews and Complaints

customer service

Worst service by manager..

I went to Safeway to buy 12 pack can soda (on deal). Their was no limit on the advertisement. I filled up my cart with 20 12 packs (needed for 4th july neighborhood party). Then manager told me that you r not allowed to have more than 12 packs. I politely told him their is no limit or any kind of sign saying that limit is 12. He said NO u cant have it (very rudely). He said we don't have to put limit on the advertisement. I was like what the hell?... If i knew their is a limit i could have gone to Lucky or some other store offering same deal.

  • Cw
    cwda Dec 26, 2009

    I wanted to tell you about my last experience at Safeway. It was Christmas day 2009 and my niece was baking the pies for the first time by herself and she burned them… so my husband and I ran to the local Safeway at 757 E. 20th Ave. (Denver, CO 80205) to grab a couple of desserts, because we knew you were closing at 3pm that day. I arrived at 2:43pm (I used my cell phone to get the exact time), my husband dropped me off so I could run in real quick. When I got to the door it was locked and noticed the security guard was locking the exit doors so I was going to jump in there, when he yelled at me, “WE’RE CLOSED!!”. I being in shock and not really understanding (I was in an upbeat mood) said, “I thought you closed at 3pm?”. Again he rudely said again, “WE’RE CLOSED!!” I said, looking at my clock, “but it’s 17 minutes until 3, I just need one thing.” “That’s what they all say. You should have thought about that earlier. WE’RE CLOSED!!”. I said, “it’s Christmas day, I just need a replacement dessert.” When he said something under his breath and him and another employee that was leaving out the door started laughing hysterically at me. Up until that point, I was not rude or shouting or anything…. I was just in shock. When my husband drove up to pick me up, he said where are the pies… and I told him what happened. During the time I waited for him this security guard let 2 other people sneak into the store. Again, I was not rude or loud or anything to this man, I came in with a smile and was confused when he was telling me the store was already closed, when I questioned the time. I even got back to my house (without anything for dessert) right at 3pm and my family even said, “ what, it is just 3:01pm now??”.

    I could not believe how rude and disrespectful he was. I shop at this Safeway all the time, even when it has got a bad rap and called it the Crackway and there have been numerous other problems with this store. I am a local neighbor to this store and I could easily shop at Kings Soopers, but I continue to go to Safeway to do my shopping. I was not trying to get one over or do anything wrong. I was not trying to do a shopping spree before closing. It was Christmas and I needed one thing, I would have been out of the store in minutes, I know where everything is and had my money ready. I did not try to come into the store in the last minutes and make people wait for me or do anything out of the ordinary for me. I came within reasonable time to get in and out before closing. I know how it is to work on Christmas and you wanting to go home, but my employers would never close the doors early, especially when we had customers and allow us to be so rude and to laugh and mock a customer like that. I was not rude or disrespectful when asking questions, I am a pretty quite refined person, that usually looks down on behavior that rude customers give to employees. Although, by the time I left I did tell him, “happy holidays…” and called him a not so nice name – but only at the very end of leaving and asking him if he was joking with me and he rudely told me to go home.

    This Christmas was not easy to do this year, we just lost my mother and my sister this year and it was hard enough as it was to get together to try and celebrate. We were trying to make the best of it and this totally ruined my and several of my families Christmas! It put such a bad taste in my mouth for Safeway. If the security guard was nice and explained, I am sorry but we have to get the store ready for closing so our people can go have their Christmas at home or just give a kind or nice response, but he was so over the top rude, angry and aggressive toward me, I was so shocked and did not know what to do.

    0 Votes
  • Rg
    RghtBkatU Dec 27, 2009

    Why are you trying to turn nothing into something? How do you know if the 2 people he "snuck" in weren't in fact employees? I'm sorry for your loss but what does losing your mother have to do with a complaint to Safeway?

    Maybe you weren't rude, maybe you were kind and wished him well. But how do you put dessert into the hands of someone that had never done it before? Should of had back-up as an in-case.

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  • No
    normalguy477 Jul 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I've worked on Christmas and my coworkers have families too and it's not fair to force them to wait for you. If they close the store early it's most likely to make sure that their employees get to go home for Christmas on time instead of being delayed. There were people who said they were just going to grab one thing then they just started shopping and we were forced to wait for them.

    0 Votes
  • La
    lawsuitsagainstsafeway Oct 14, 2011

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